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UAE ATM Managed Services Market Outlook to 2024

By Off-Site and On-Site ATMs and By Type of Service (Cash Management Services, ATM Maintenance Services and ATM Supply)

Region:Middle East

Author(s):Veturi Sundara Karthik

Product Code:KR896

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Published On

October 2019

Total pages

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About the Report

The report titled "UAE ATM Managed Services Market Outlook to 2024 - By Off-Site and On-Site ATMs and By Type of Service (Cash Management Services, ATM Maintenance Services and ATM Supply)" provides a comprehensive analysis on the ATM managed services industry of UAE. The report covers various aspects including market overview, value chain and ecosystem analysis, market evolution, market segmentation by location of ATM i.e. off-site and on-site ATMs and by the type of service i.e. cash management services, ATM maintenance services and ATM supply services. The report also includes trends and developments, challenges, major cost components and profitability analysis of ATMs in UAE, Regulatory framework and Snapshot on UAE ATM supply market. Competition landscape includes market share on major ATM suppliers on the basis of revenue and their company profiles. The report concludes with future projections in the UAE ATM Managed services space and analysts recommendations for the same.

UAE ATM Managed Services Market Overview and Size

The UAE ATM managed services market was observed to be operating at its growth stage, approaching maturity as banks and ATM managed services companies begin investing in innovative technology to automate their services. The market is expected to increase in size due to increase in cash management services market. Banks in UAE have taken various steps in order to reduce overall costs of operations. Apart from outsourcing management of the ATMs, banks have begun reducing their commercial footprint by closing down branches, merging with other banks and investment in technology based services to reduce reliance on ATMs for customer services.

UAE ATM Managed Services Market Segmentation

By Location of ATM (Off-Site and On-Site): Off-Site ATMs are installed in location where there are no branches such as hospitals, malls and airports among others. The segment dominated in the UAE during 2018. Additionally, the management of off-site ATMs is completely outsourced to the cash management companies. On-site ATMs on the other hand, are located near bank branches, electronic service units and representative offices. For these ATMs, cash management services and ATM maintenance services are outsourced while security and surveillance services are managed by the banks themselves.

By Type of Service (Cash Management Services, ATM Maintenance Services and ATM Supply): The market was dominated by cash management services for the period 2013-2018. Banks outsource cash management services to Transguard or manage it themselves for on-site ATMs. Cash management services include cash in transit and other cash services.

Cash in Transit market includes cash replenishment and transportation of cash between bank branches, central bank and between corporate or retail outlets with cash handling centers. Cash in Transit services were seen to dominate the ATM services market as these services require fleet of armored vehicles and vans and require experienced manpower.

ATM maintenance services included hardware, software and currency template management of three types of ATM machines namely cash dispensers, cash recyclers and cash in cash out machines. The market for ATM maintenance was observed to decline in the period 2013-2018 due to improvement in technology and competition between banks to provide low cost services.

Hardware maintenance includes First, Second Line Maintenance and Breakdown Maintenance and software maintenance includes monthly or quarterly check up of ATM operating software.

Comparative Landscape in UAE ATM Managed Services Market

Competition stage within UAE ATM managed services market was observed to be highly concentrated between three major companies. For cash management services, Transguard has a monopoly while Brink’s has just started to enter the market with a small market share. Transguard acquired its competitor G4S in 2018 to become the market leader in cash management and security services. Also, Transguard handles a massive proportion of cash in circulation in the UAE while the remaining is handled by banks. Lastly, competition with ATM supply market of the UAE was also seen to be highly concentrated between 2 companies namely NCR Corporation and Diebold Nixdorf.

UAE ATM Managed Services Market Future Outlook and Projections

UAE ATM managed services market is further expected to rise in the forecast period 2018-2024, driven by rise in total ATM transactions, increased card usage and entry of several players in the cash management services segment. The ATM maintenance market of UAE is expected to decline as newer advanced technology in ATMs will be introduced over long term. The total number of ATMs is also expected to decline as consolidation in the banking industry is underway and as banks look to reduce costs, branches and ATMs are expected be closed down.

Key Topics Covered in the Report

UAE ATM Managed Services Market Introduction
Market Ecosystem of UAE ATM Managed Services Industry, 2018
Value Chain Analysis of UAE ATM Managed Services Industry
UAE ATM Managed Services Market by Revenues, 2013-2018
UAE ATM Managed Services Market Segmentation, 2018
Major Cost Components and Profitability Analysis of ATMs in UAE, 2018
Issues and Challenges in UAE ATM Managed Services Industry
Trends and Development in UAE ATM Managed Services Industry
Regulations in the UAE ATM Managed Services Industry
Snapshot of UAE ATM Supply Market, 2018
Company Profiles of Major Players in UAE ATM Managed Services Market
UAE ATM Managed Services Future Market Outlook and Projections, 2018-2024
Analyst Recommendations

Products

Key Target Audience

Banking and Financial Services Companies
Investors and Venture Capital Firms
Technology Service Providers
Government Entities
Cash Management Companies
ATM Machine Manufacturers

Time Period Captured in the Report:

Historical Period: 2013 -2018
Forecast Period: 2018-2024

Companies

Key Segments Covered

By Location of ATMs

On-Site
Off-Site

By Type of Services

Cash Management Services
ATM Maintenance Services
ATM Supply

Companies Covered:

Transguard
NCR Corporation
Diebold Nixdorf

1. Executive Summary

1.1 Market Size and Overview

Market Segmentation

Competitive Analysis

Future Projections

2. Research Methodology

2.1. Market Definitions

2.2. Abbreviations

2.3. Market Sizing and Modeling

2.4Research Methodology

2.5Market Sizing Approach

2.6Limitations

2.7Macro-Economic Variables (Dependent and Independent)

2.8Multi Factor Based Sensitivity Model

2.9Regression Matrix

2.10Final Conclusion

3. Market Introduction

3.1. Market Overview and Genesis, 1970-2018 (Evolution, Current Market Stage, Recent Trends and
Developments and Issues and Challenges)

3.2. Advent and Reasons for Outsourcing ATM Services Including Advantages for Banks to
Outsource ATM Management

3.3. Cross Comparison of Global ATM Industry with ATM Industry in the UAE (Growth Comparison,
Region wise Number of ATMs and Major Usage of ATMs)

3.4. Banking Industry in UAE (Authority in Charge, Recent Developments, Local and Foreign Bank
Branches and Cards in Circulation by Type [Prepaid Cards, Debit Cards, Credit Cards and Charge
Cards] and ATM Switch Statistics)

3.5. Innovation and Developments (Global Technology Trends in ATM Industry)

4. Market Ecosystem (Entities and Flow of Services; Transaction Fee Structure for Entities Involved and Challenges Faced by Entities)

5. Value Chain Analysis

5.1. Current ATM Management Models in UAE

5.2On-Site ATM Management

5.3Off-Site ATM Management Model

6. UAE ATM Managed Services Market by Revenues, 2013-2018

7. UAE ATM Managed Services Market Segmentation, 2018

7.1. Location / Type of ATMs (On-Site ATMs and Off-Site ATMs), 2018

7.2. Type of Service (Cash Management Services, ATM Maintenance Services and ATM Supply), 2018

7.3 Cash Management Services (Cash-in-Transit and Other Cash Services), 2018

7.4Cash-in-Transit Services (ATM Cash-in-Transit and Non-ATM Cash-in-Transit), 2018

7.5 ATM Maintenance Services (Introduction, Type of Maintenance – Hardware and Software, Type
of Machine – Cash Dispenser, Cash Recycler and 7.6Cash in Cash Out Machine), 2014-2018

8. Major Cost Components and Profitability Analysis of ATMs in UAE, 2018

8.1Cost Analysis of a Cash Dispensing Machine

8.2Revenue Model for a Cash Dispensing machine Management

8.3Profitability Analysis for Operating a Cash Dispensing Machine by Banks

8.4Profitability Analysis of ATM Managed Services Company

9. Issues and Challenges

9.1ATM Machines as Cost Centers

9.2Liquidity Crunch in the Overall Economy

9.3Payment Delays for Transguard

9.4Dominance of Transguard creating Entry Barriers

10. Trends and Developments

10.1Mergers and Acquisition

10.2Increase in ATM Withdrawals

10.3Rise of Branchless Banking

10.4Improvement in Cash Circulation in the Economy

11. Regulatory Framework (Payments and Settlement Systems of the UAE Central Bank)

12. Snapshot of UAE ATM Supply Market, 2018

12.1. Market Size on the Basis of Revenue/ATM Supply, 2018 (Market Sizing, Major Players, Type
of ATM Machines Sold, Number of Machines Sold 2013-2018, Price, Key Parameters [Warranty, Time
Taken & Cost of Machine], ATM [Cash Dispensing Machines], Cash Recycling Machines and
Distribution Channel)

12.2. Competition Scenario (Competition Stage, Major Players, Competing Factors and Time Taken
to fulfill the Order)

12.3Strengths and Weaknesses of ATM Supply Companies (NCR and Diebold Nixdorf)

13. Company Profiles of Major ATM Supply Companies (Company Overview, Services Provided, USP,

Business Strategies, Recent Developments, Total Number of Employees, Strengths and Financial
Performance from Cash Management Services and Product Portfolio)

13.1. Transguard Group

13.2. NCR Corporation

13.3. Diebold Nixdorf

14. Future Outlook and Projections by Revenue, 2019-2024

14.1. Cash Management Services Future Projects by Revenue, 2019-2024

14.2. ATM Maintenance Services Future Projects by Revenue, 2019-2024

15. Analyst Recommendations

15.1Technological Innovation in Demand Forecasting in ATMs

15.2Strategic Partnership with Local Players

15.3Different revenue Models

15.4Different ATM Models

15.5Location Play

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