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Delivery

We at Ken Research prioritize delivering reports as quickly as possible. To get your report faster, we recommend opting for the digital version, which is typically sent within 48 hours (or 2 business days). For physical copies, delivery may take longer depending on the region and local shipping conditions

Cancellations and Refunds

At Ken Research, we uphold strict confidentiality and do not accept returns once reports are dispatched. If deemed eligible for return, a credit for future purchases will be issued, excluding shipping fees. Return eligibility is at our discretion, with any disputes subject to Indian law and exclusive jurisdiction of Delhi Courts

Disclaimer and Liability Limitation

In no event shall Ken Research be held liable for any indirect, punitive, incidental, special, or consequential damages arising from or in any way connected with any content (or any material provided hereunder), whether such liability is based on contract, tort, strict liability, or any other legal theory, even if Ken Research has been advised of the potential for such damages. It is important to note that certain states or jurisdictions may not permit the exclusion or limitation of liability for consequential or incidental damages; therefore, the aforementioned limitation may not apply to you. Notwithstanding the foregoing, the total liability of Ken Research, for any reason whatsoever, shall in no event exceed the total amounts paid by you to Ken Research in connection with the subject matter of the dispute. The information, software, products, and service descriptions published on the site or any linked site may contain inaccuracies or typographical errors. Ken Research expressly disclaims any liability for such inaccuracies or errors. Changes may periodically be made to the information on the site and any linked sites. Ken Research reserves the right to make improvements or alterations to the site at any time.

License Rights

Any content or material purchased is protected by copyright in accordance with applicable copyright laws. All rights, title, and interest in the copyrighted works remain, and shall continue to remain (even after purchase), the exclusive property of Ameva Research Private Limited. The use of the copyrighted works is governed strictly by the license granted, and no ownership or other proprietary rights are transferred to you as a result of your purchase.

Single User LicenseRestricted to One registered User Login; PDF viewable on Website via login credential; No Print, No Copy Option Available; Citation Yes (Not Publically; but to Private Parties within the company/ affiliate); Analyst time on post purchase query over call / e mail.

Excel OnlyRestricted to One registered User Login; Excel viewable on Website via login credential; No Print, No Copy Option Available; Citation Yes (Not Publically; but to Private Parties within the company/ affiliate); Analyst time on post purchase query over call / e mail.

Single User + ExcelRestricted to One registered User Login; PDF, Excel viewable on Website via login credential; No Print, No Copy Option Available; Citation Yes (Not Publically; but to Private Parties within the company/ affiliate); Analyst time on post purchase query over call / e mail.

Hard CopyRestricted to One registered User Login; PDF, Excel viewable on Website via login credential; No Print, No Copy Option Available; Citation Yes (Not Publically; but to Private Parties within the company/ affiliate); Analyst time on post purchase query over call / e mail.

Corporate UserLimited to multiple users within the Company/Enterprise; PDF, Excel viewable on Website via login credential; Print and Copy Option Available; Citation allowed but not publicly but to private parties within the company / affiliates; PDF and Excel Deliverable Format via E mail; Analyst time on post purchase query over call / e mail.

Note:

This Privacy Policy outlines the information collected by Ken Research Private Limited ("Platform" and/or "We") from the user(s) ("User(s)" and/or "You") of www.kenresearch.com ("Website"). Personal information pertaining to the User(s) is gathered when the User(s) registers on the Website, accesses the Website, or undertakes any activity on the Website.

Our Privacy Principles:

Sharing personal information with us is optional, and it can be deleted at any time upon request. A copy of the information can be provided in a standard format within 30 days of the request. Furthermore, communication preferences can be modified as per your discretion.

1. Preparation For GDPR:

We have already maintained a consistent data security as well as protection throughout our company.

i. Information Audit

Doing a data/information audit to recognize and survey what individual data we that we possess, the source of the information, how the information is processed, storage, and if disclosed, to whom and why.

ii. Policies & Procedures

We have implemented new data protection policies to ensure compliance with GDPR and other relevant data protection laws, including:

• Data Protection

Our primary data protection policy and procedure documentation has been designed to meet the standards of the GDPR. We have established clear responsibility and governance measures to ensure that we fully understand and can demonstrate our obligations, with a dedicated focus on privacy by design and individual rights.

• Data Retention & Erasure

We have revised our data retention policy and schedule to meet the principles of ‘data minimization’ and ‘storage limitation,’ ensuring that personal data is stored, archived, and ethically destroyed in compliance with the regulations. We have also put in place dedicated erasure procedures to fulfill the ‘Right to Erasure’ obligations, ensuring we recognize when the rights apply, including exemptions, response timeframes, and notification requirements.

• International Data Transfers & Third-Party Disclosures

We have developed strategies and protective measures to secure and encrypt data while maintaining its integrity. This includes regular reviews of countries with adequacy determinations and the use of Binding Corporate Rules or standard contractual clauses for countries that do not meet those standards. We have also implemented stringent checks on all third-party recipients of personal data to ensure they have appropriate safeguards in place to protect the data, enforce data subject rights, and provide legal remedies when necessary.

• Data Subject Access Request (DSAR)

We have updated our DSAR procedures to comply with the 30-day deadline for responding to requests. Our updated procedures detail the steps for processing requests, outline exemptions, and provide templates to ensure compliant, consistent, and adequate communication with data subjects.

iii. Legal Basis for Processing

We have reviewed and updated the legal basis for all processing activities, ensuring that each activity is appropriately justified. Additionally, we have maintained detailed records of all data processing activities to demonstrate compliance with Schedule 1 of the Data Protection Act and Article 30 of the GDPR.

What we collect

The information you provide to us, or may provide in the future, includes the following:

  • Your registration details, including your unique username and account password. Additionally, your shipping and billing information, along with any other details related to sales or transactions conducted on the Website, or information required for invoicing purposes.
  • Any transactional data with other users on the Website, as well as information about your behavior and interactions while using the Website.
  • Details of your visits to the Website and information collected through cookies and other tracking technologies. This includes, but is not limited to, your IP address, domain name, browser version, operating system, traffic data, location data, web logs, and other communication data, as well as the resources you access.
  • Correspondence information in cases where you communicate with us via telephone or email.
  • Survey information in instances where we request your participation in research-related surveys.
  • Personal data we may collect from our clients in the course of conducting business and providing services.
  • Any specific personal information we may be required to collect for business or regulatory purposes, with your consent provided for the necessary permissions.

Purpose of Information Collection

Our primary reason for collecting your information is to offer you services and solutions that we believe will be of value based on your preferences, and to help you make the most of the various services and features offered on the Website. Our objective is to enhance our service offerings to better serve our clients. We may use this information to contact you regarding services provided by the platform, its affiliates, service providers, business partners, or advertisers. The information collected may also be used to comply with legal obligations and statutory or judicial directives. Additionally, we may use your information to deliver promotional and advertising materials, with the option for you to opt out of such communications, as specified in our privacy policy.

How We Use Your Information

We may utilize the information provided by you for transactional communications, or to inform you about direct marketing, online and offline advertising, and other materials regarding products, services, and offers related to the Platform. Additionally, we collect information to track user behavior and preferences for internal analytics from all users of the Website. The information collected may be used to enhance and improve our Website, with the primary goal of better serving our customers.

How We Collect Information

This information is collected using server log files and tracking technologies, which may include cookies and web beacons, to gather and analyze certain types of technical information. We may combine your personal information with data gathered through tracking technologies and aggregate it with information from other users of the Website in order to enhance your experience on the platform.

User Right to Opt-Out

In accordance with our privacy policy, you have the right to request modifications to our communications in order to better align with your preferences. You also have the option to opt out of our database, which entails the complete removal of your data within two weeks of your request. During this transitional period, you may still receive communications while your data is being removed. If you wish to have your personal information deleted, you can submit a request to our Customer Services department via the email provided at the bottom of the web page. Please note that the deletion of certain personal information may result in the cancellation of your registration with the Website and restrict access to certain features of the platform.

Third-Party Websites and Services

The information you provide may be shared with third parties only if it is generic in nature. No personal or sensitive information will be shared without your explicit consent. The Website may contain links to third-party services, but we are not responsible for the content displayed on or your interactions with third-party websites. Content on third-party websites may change, and your use of those sites is subject to their respective policies.

Compliance with Laws and Law Enforcement

The Platform cooperates with government authorities and law enforcement agencies as required by law or legal process. We may disclose your information to these authorities or third parties if, in our sole discretion, we believe it is necessary or appropriate to respond to claims, legal processes, or to protect the property and rights of the Platform, third parties, or the public. This may also include providing your personal information to tax authorities if requested.

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, or in the case of bankruptcy, the Website may sell, transfer, or otherwise share some or all of its assets, including your personal information. If such a transfer occurs, we will ensure that the transferee handles your personal information in accordance with this privacy policy, and you will be notified of any such occurrence in a timely manner.

Grounds for Usage of Personal Information

While we ensure that we will never use your personal information without your explicit consent, there are specific circumstances under which we may be required to share, transfer, or utilize your information for business processes, including:

Consent: Where you have given explicit consent for the use of your information (this will have been provided in a consent form).
Contract Performance: Where the use of your information is necessary to enter into or perform a contract with you.
Legal Obligation: Where the use of your information is necessary to comply with legal obligations.
Legitimate Interests: Where we have a legitimate interest in using your data, and this is not outweighed by any adverse impact on your rights or freedoms.
Legal Claims: Where your information is necessary for defending, prosecuting, or making legal claims on behalf of us or a third party.

Sharing of Information

We do not sell, trade, or export customer data without explicit permission. However, we may share generic, non-personally identifiable data with our business partners and affiliates. Additionally, we may engage third-party service providers to assist in operating the platform or improving services.

Cookies Policy

Cookies are packets of data sent by an internet server to a browser and returned by the browser to the server during subsequent visits. The Website uses cookies and web beacons for information collection and storage. By using the Website, you consent to the use of cookies within the scope of this privacy policy.

Phishing

Identity theft and the practice commonly referred to as "phishing" are of significant concern to the Platform. Safeguarding your information to protect you from identity theft is a top priority. We will never request your credit card information, national identification numbers, or any other sensitive information through non-secure or unsolicited email or telephone communications.

Changes to Privacy Policy

To better serve our clients and ensure the highest standards of data protection, we may revise our privacy policy at any time. If changes are made, a notification will be posted on our Website. We encourage users to regularly review this page to stay informed about our data collection and protection policies. By using this Website, you acknowledge that it is your responsibility to remain informed of changes to the privacy policy.

Your Rights

As outlined in our privacy policy, you have the following rights concerning your personal data:
Right to Data Portability:You may request a portable copy of your data in a common format at any time, which will be delivered within 30 days of the request.
Right to Opt-Out:You may opt out of communications from the Platform and request that your personal information be deleted.
Right to Information:You may request details about how your information is used.
Right to Restrict Processing:You may request limitations on how we use your information during an investigation of a complaint.
The exercise of these rights may be subject to higher priority concerns, such as public interest, prevention of crime, or safeguarding our legal privileges. Upon exercising any of these rights, we will verify your entitlement and respond to you within one month. If you are dissatisfied with our handling of your personal information or our response to the exercise of your rights, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

Consent

By using this Website, you acknowledge that you have read, understood, and accepted our terms and privacy policy. You also provide your consent for the collection, processing, and transfer of data in accordance with the guidelines set forth in this privacy policy.

Purchase Order Related Queries

1. When will my order be delivered?

Delivery timelines may vary across time zones, but we aim to provide electronic products within two business days of payment confirmation, or sooner. Hard copy delivery typically takes 5 to 7 business days. To ensure our emails reach your inbox and avoid spam filters, please whitelist our domain: www.kenresearch.com.


2. How is an digital report ordered and delivered?

Once your digital report is ordered, it will be made available in the Client Dashboard on www.kenresearch.com. Login credentials will be sent to your registered email address within two business days of both order and payment confirmation. To ensure that our emails reach your inbox and do not end up in your spam or trash folder, please whitelist our domain: www.kenresearch.com


3. What should I do if I haven’t received my login credentials?

If you have not received your login credentials, please follow these steps:

Ensure that your email inbox has sufficient space to receive new emails.
Check your spam or junk folder in case the email was filtered there.
If you still have not received your credentials, please contact our support team at support@kenresearch.com, and we will assist you promptly.


4. Can I buy individual sections of a research study?

To purchase individual sections of a study, please click on the "Purchase by Section" tab. You can find this option by visiting the main page of the research report and scrolling down to locate the section where individual chapters or sections are available for purchase.


5. How long do I have access to purchased research reports?

You can access purchased content anytime, but local saving or printing is only permitted if your license allows. For bundle purchases, access is available for up to 6 months from the purchase date.


6. What is the process for purchasing a report?

For any inquiries or purchase-related assistance, please contact us at support@kenresearch.com Alternatively, you may visit the Contact Us section of our website, complete the form, and submit it. A representative from our team will get in touch with you shortly..


7. What is your cancellation and refund policy?

The nature of the information being sold means that Ken Research cannot accept returns of products once they have been dispatched.


8. Which country’s laws apply to my purchase?

By making a purchase through Ken Research, you agree that these Terms of Use, as well as any disputes arising between you and Ken Research or its affiliates, will be governed by the laws of India, without regard to any conflict of law principles.


Product Related Queries

1. How can I browse Ken Research's product offerings?

On our homepage, click "Categories" to select your desired industry vertical, sub-vertical, or tag. You can also use the keyword search or advanced search tools at the top of the page. If you still can’t find the research publication, please email us atsupport@kenresearch.com


2. How can I view sample reports for products on Ken Research?

You can place request for sample pages by dropping a mail at support@kenresearch.comsupport@kenresearch.com


3. How can I get a copy of my invoice?

Please drop an e mail to accounts@kenresearch.com highlighting the name of the research report purchased.


4. What payment options are available on Ken Research?

We offer two payment methods:

1. Credit card: The fastest option for quick order dispatch. Our payment portal accepts VISA, Mastercard, Maestro, AMEX, and more.

2. Wire Transfer: You can request your bank to process the payment or send a cheque to our office address.


5. Is tax included in the product price?

Orders originating outside India are not subject to tax. Orders originating in India would be levied an additional goods & service tax of 18%.


6. What is Ken Research’s cancellation and refund policy?

Due to the confidential nature of our reports, Ken Research does not accept returns once the reports have been dispatched. In the event that a return is approved, a credit—excluding shipping charges—will be issued, applicable toward a future purchase. Please note that refunds are not available, and the eligibility for returns is determined solely at the discretion of the publisher. Any disputes arising from this policy will be governed by Indian law and fall under the exclusive jurisdiction of the courts in Delhi.