Region:Global
Product Code:5371
The market for business support services consists of sales of business support services and related goods by entities (organizations, sole traders and partnerships) that provide business support services such as document preparation, telephone call centers, telephone answering, telemarketing bureaus and other contact centers, and private mail centers.
Asia Pacific was the largest region in the global business support services market, accounting for 34% of the market in 2018. North America was the second largest region accounting for 31% of the global business support services market. Africa was the smallest region in the global business support services market.
Telephone call centers have shifted towards Omni channel communication from the traditional model. Omni-channel communication is synchronized operating model in which all of the company's channels are aligned and present a single face to the customer, along with one consistent way of doing business. It allows providers to give customers a more personal feel to resolutions. Customers can get convenient and on-demand service.
Tata Consultancy Services Limited, Hewlett Packard Enterprise Co, Genpact Ltd, A.T. Kearney, Grant Thornton LLP
1. Executive Summary
2. Report Structure
3. Business Support Services Market Characteristics
3.1. Market Definition
3.2. Key Segmentations
4. Business Support Services Market Product Analysis
4.1. Leading Products/ Services
4.2. Key Features and Differentiators
4.3. Development Products
5. Business Support Services Market Supply Chain
5.1. Supply Chain
5.2. Distribution
5.3. End Customers
6. Business Support Services Market Customer Information
6.1. Customer Preferences
6.2. End Use Market Size and Growth
7. Business Support Services Market Trends And Strategies
8. Business Support Services Market Size And Growth
8.1. Market Size
8.2. Historic Market Growth, Value (USD Billion)
8.2.1. Drivers Of The Market
8.2.2. Restraints On The Market
8.3. Forecast Market Growth, Value (USD Billion)
8.3.1. Drivers Of The Market
8.3.2. Restraints On The Market
9. Business Support Services Market Regional Analysis
9.1. Global Business Support Services Market, 2018, By Region, Value (USD Billion)
9.2. Global Business Support Services Market, 2014-2022, Historic And Forecast, By Region
9.3. Global Business Support Services Market, Growth And Market Share Comparison, By Region
10. Business Support Services Market Segmentation
10.1. Global Business Support Services Market, Segmentation By Type, 2014-2022, Value (USD Billion)
10.1.1. Document Preparation Services
10.1.2. Telephone Call Centers
10.1.3. Business Service Centers
10.1.4. Collection Agencies
10.1.5. Credit Bureaus
10.1.6. Others-Business Support Services
11. Business Support Services Market Metrics
11.1. Business Support Services Market Size, Percentage Of GDP, 2014-2022, Global
11.2. Per Capita Average Business Support Services Market Expenditure, 2014-2022, Global
12. Asia-Pacific Business Support Services Market
12.1. Asia-Pacific Business Support Services Market Overview
12.2. Asia-Pacific, Business Support Services Market, 2018, By Country, Value (USD Billion)
12.3. Asia-Pacific, Business Support Services Market, 2014-2022, Historic And Forecast, By Country
12.4. Asia-Pacific, Business Support Services Market, 2014-2022, Growth And Market Share Comparison, By Country
12.5. Asia-Pacific, Business Support Services Market Metrics
12.5.1. Business Support Services Market Size, Percentage Of GDP, 2014-2022, Asia-Pacific Countries
12.5.2. Number of Enterprises, Business Support Services Market, Business Support Services Market/Number of Enterprises, 2018, Asia-Pacific Countries
12.5.3. Number of Employees, Business Support Services Market, Business Support Services Market/Number of Employees, 2018, Asia-Pacific Countries
12.6. Asia-Pacific Business Support Services Market, 2014-2022, Segmentation By Type, Value (USD Billion)
12.7. Asia-Pacific Business Support Services Market: Country Analysis
12.7.1. China Business Support Services Market
12.7.1.1. China Business Support Services Market Overview
12.7.1.2. China Business Support Services Market, 2014-2022, Value (USD Billion)
12.7.1.3. China Business Support Services Market, 2014-2022, Segmentation By Type, Value (USD Billion)
12.7.2. Australia Business Support Services Market
12.7.2.1. Australia Business Support Services Market, 2014-2022, Value (USD Billion)
12.7.2.2. Australia Business Support Services Market, 2014-2022, Segmentation By Type, Value (USD Billion)
12.7.3. Hong Kong Business Support Services Market
12.7.3.1. Hong Kong Business Support Services Market, 2014-2022, Value (USD Billion)
12.7.4. India Business Support Services Market
12.7.4.1. India Business Support Services Market, 2014-2022, Value (USD Billion)
12.7.4.2. India Business Support Services Market, 2014-2022, Segmentation By Type, Value (USD Billion)
12.7.5. Indonesia Business Support Services Market
12.7.5.1. Indonesia Business Support Services Market, 2014-2022, Value (USD Billion)
12.7.6. Japan Business Support Services Market
12.7.6.1. Japan Business Support Services Market, 2014-2022, Value (USD Billion)
12.7.6.2. Japan Business Support Services Market, 2014-2022, Segmentation By Type, Value (USD Billion)
12.7.7. Malaysia Business Support Services Market
12.7.7.1. Malaysia Business Support Services Market, 2014-2022, Value (USD Billion)
12.7.8. New Zealand Business Support Services Market
12.7.8.1. New Zealand Business Support Services Market, 2014-2022, Value (USD Billion)
12.7.9. Philippines Business Support Services Market
12.7.9.1. Philippines Business Support Services Market, 2014-2022, Value (USD Billion)
12.7.10. Singapore Business Support Services Market
12.7.10.1. Singapore Business Support Services Market, 2014-2022, Value (USD Billion)
12.7.11. South Korea Business Support Services Market
12.7.11.1. South Korea Business Support Services Market, 2014-2022, Value (USD Billion)
12.7.12. Thailand Business Support Services Market
12.7.12.1. Thailand Business Support Services Market, 2014-2022, Value (USD Billion)
12.7.13. Vietnam Business Support Services Market
12.7.13.1. Vietnam Business Support Services Market, 2014-2022, Value (USD Billion)
13. Western Europe Business Support Services Market
13.1. Western Europe Business Support Services Market Overview
13.2. Western Europe, Business Support Services Market, 2018, By Country, Value (USD Billion)
13.3. Western Europe, Business Support Services Market, 2014-2022, Historic And Forecast, By Country
13.4. Western Europe, Business Support Services Market, 2014-2022, Growth And Market Share Comparison, By Country
13.5. Western Europe, Business Support Services Market Metrics
13.5.1. Business Support Services Market Size, Percentage Of GDP, 2014-2022, Western Europe Countries
13.5.2. Number of Enterprises, Business Support Services Market, Business Support Services Market/Number of Enterprises, 2018, Western Europe Countries
13.5.3. Number of Employees, Business Support Services Market, Business Support Services Market/Number of Employees, 2018, Western Europe Countries
13.6. Western Europe Business Support Services Market, 2014-2022, Segmentation By Type, Value (USD Billion)
13.7. Western Europe Business Support Services Market: Country Analysis
13.7.1. Austria Business Support Services Market
13.7.1.1. Austria Business Support Services Market, 2014-2022, Value (USD Billion)
13.7.2. Belgium Business Support Services Market
13.7.2.1. Belgium Business Support Services Market, 2014-2022, Value (USD Billion)
13.7.3. Denmark Business Support Services Market
13.7.3.1. Denmark Business Support Services Market, 2014-2022, Value (USD Billion)
13.7.4. Finland Business Support Services Market
13.7.4.1. Finland Business Support Services Market, 2014-2022, Value (USD Billion)
13.7.5. France Business Support Services Market
13.7.5.1. France Business Support Services Market, 2014-2022, Value (USD Billion)
13.7.5.2. France Business Support Services Market, 2014-2022, Segmentation By Type, Value (USD Billion)
13.7.6. Germany Business Support Services Market
13.7.6.1. Germany Business Support Services Market, 2014-2022, Value (USD Billion)
13.7.6.2. Germany Business Support Services Market, 2014-2022, Segmentation By Type, Value (USD Billion)
13.7.7. Ireland Business Support Services Market
13.7.7.1. Ireland Business Support Services Market, 2014-2022, Value (USD Billion)
13.7.8. Italy Business Support Services Market
13.7.8.1. Italy Business Support Services Market, 2014-2022, Value (USD Billion)
13.7.8.1. Italy Business Support Services Market, 2014-2022, Segmentation By Type, Value (USD Billion)
13.7.9. Netherlands Business Support Services Market
13.7.9.1. Netherlands Business Support Services Market, 2014-2022, Value (USD Billion)
13.7.10. Norway Business Support Services Market
13.7.10.1. Norway Business Support Services Market, 2014-2022, Value (USD Billion)
13.7.11. Portugal Business Support Services Market
13.7.11.1. Portugal Business Support Services Market, 2014-2022, Value (USD Billion)
13.7.12. Spain Business Support Services Market
13.7.12.1. Spain Business Support Services Market, 2014-2022, Value (USD Billion)
13.7.12.2. Spain Business Support Services Market, 2014-2022, Segmentation By Type, Value (USD Billion)
13.7.13. Sweden Business Support Services Market
13.7.13.1. Sweden Business Support Services Market, 2014-2022, Value (USD Billion)
13.7.14. Switzerland Business Support Services Market
13.7.14.1. Switzerland Business Support Services Market2013-2022, Value (USD Billion)
13.7.15. UK Business Support Services Market
13.7.15.1. UK Business Support Services Market, 2014-2022, Value (USD Billion)
13.7.15.2. UK Business Support Services Market, 2014-2022, Segmentation By Type, Value (USD Billion)
14. Eastern Europe Business Support Services Market
14.1. Eastern Europe Business Support Services Market Overview
14.2. Eastern Europe, Business Support Services Market, 2018, By Country, Value (USD Billion)
14.3. Eastern Europe, Business Support Services Market, 2014-2022, Historic And Forecast, By Country
14.4. Eastern Europe, Business Support Services Market, 2014-2022, Growth And Market Share Comparison, By Country
14.5. Eastern Europe, Business Support Services Market Metrics
14.5.1. Business Support Services Market Size, Percentage Of GDP, 2014-2022, Eastern Europe Countries
14.5.2. Number of Enterprises, Business Support Services Market, Business Support Services Market/Number of Enterprises, 2018, Eastern Europe Countries
14.5.3. Number of Employees, Business Support Services Market, Business Support Services Market/Number of Employees, 2018, Eastern Europe Countries
14.6. Eastern Europe Business Support Services Market, 2014-2022, Segmentation By Type, Value (USD Billion)
14.7. Eastern Europe Business Support Services Market: Country Analysis
14.7.1. Czech Republic Business Support Services Market,
14.7.1.1. Czech Republic Business Support Services Market, 2014-2022, Value (USD Billion)
14.7.2. Poland Business Support Services Market
14.7.2.1. Poland Business Support Services Market, 2014-2022, Value (USD Billion)
14.7.3. Romania Business Support Services Market
14.7.3.1. Romania Business Support Services Market, 2014-2022, Value (USD Billion)
14.7.4. Russia Business Support Services Market
14.7.4.1. Russia Business Support Services Market, 2014-2022, Value (USD Billion)
14.7.4.2. Russia Business Support Services Market, 2014-2022, Segmentation By Type, Value (USD Billion)
15. North America Business Support Services Market
15.1. North America Business Support Services Market Overview
15.2. North America, Business Support Services Market, 2018, By Country, Value (USD Billion)
15.3. North America, Business Support Services Market, 2014-2022, Historic And Forecast, By Country
15.4. North America, Business Support Services Market, 2014-2022, Growth And Market Share Comparison, By Country
15.5. North America, Business Support Services Market Metrics
15.5.1. Business Support Services Market Size, Percentage Of GDP, 2014-2022, North America Countries
15.5.2. Number of Enterprises, Business Support Services Market, Business Support Services Market/Number of Enterprises, 2018, North America Countries
15.5.3. Number of Employees, Business Support Services Market, Business Support Services Market/Number of Employees, 2018, North America Countries
15.6. North America Business Support Services Market, 2014-2022, Segmentation By Type, Value (USD Billion)
15.7. North America Business Support Services Market: Country Analysis
15.7.1. Canada Business Support Services Market
15.7.1.1. Canada Business Support Services Market, 2014-2022, Value (USD Billion)
15.7.2. Mexico Business Support Services Market
15.7.2.1. Mexico Business Support Services Market, 2014-2022, Value (USD Billion)
15.7.3. USA Business Support Services Market
15.7.3.1. USA Business Support Services Market Overview
15.7.3.2. USA Business Support Services Market, 2014-2022, Value (USD Billion)
15.7.3.3. USA Business Support Services Market, 2014-2022, Segmentation By Type, Value (USD Billion)
16. South America Business Support Services Market
16.1. South America Business Support Services Market Overview
16.2. South America, Business Support Services Market, 2018, By Country, Value (USD Billion)
16.3. South America, Business Support Services Market, 2014-2022, Historic And Forecast, By Country
16.4. South America, Business Support Services Market, 2014-2022, Growth And Market Share Comparison, By Country
16.5. South America, Business Support Services Market Metrics
16.5.1. Business Support Services Market Size, Percentage Of GDP, 2014-2022, South America Countries
16.5.2. Number of Enterprises, Business Support Services Market, Business Support Services Market/Number of Enterprises, 2018, South America Countries
16.5.3. Number of Employees, Business Support Services Market, Business Support Services Market/Number of Employees, 2018, South America Countries
16.6. South America Business Support Services Market, 2014-2022, Segmentation By Type, Value (USD Billion)
16.7. South America Business Support Services Market: Country Analysis
16.7.1. Argentina Business Support Services Market
16.7.1.1. Argentina Business Support Services Market, 2014-2022, Value (USD Billion)
16.7.2. Brazil Business Support Services Market
16.7.2.1. Brazil Business Support Services Market, 2014-2022, Value (USD Billion)
16.7.2.2. Brazil Business Support Services Market, 2014-2022, Segmentation By Type, Value (USD Billion)
16.7.3. Chile Business Support Services Market
16.7.3.1. Chile Business Support Services Market, 2014-2022, Value (USD Billion)
16.7.4. Colombia Business Support Services Market
16.7.4.1. Colombia Business Support Services Market, 2014-2022, Value (USD Billion)
16.7.5. Peru Business Support Services Market
16.7.5.1. Peru Business Support Services Market, 2014-2022, Value (USD Billion)
16.7.6. Venezuela Business Support Services Market
16.7.6.1. Venezuela Business Support Services Market, 2014-2022, Value (USD Billion)
17. Middle East Business Support Services Market
17.1. Middle East Business Support Services Market Overview
17.2. Middle East, Business Support Services Market, 2018, By Country, Value (USD Billion)
17.3. Middle East, Business Support Services Market, 2014-2022, Historic And Forecast, By Country
17.4. Middle East, Business Support Services Market, 2014-2022, Growth And Market Share Comparison, By Country
17.5. Middle East, Business Support Services Market Metrics
17.5.1. Business Support Services Market Size, Percentage Of GDP, 2014-2022, Middle East Countries
17.5.2. Number of Enterprises, Business Support Services Market, Business Support Services Market/Number of Enterprises, 2018, Middle East Countries
17.5.3. Number of Employees, Business Support Services Market, Business Support Services Market/Number of Employees, 2018, Middle East Countries
17.6. Middle East Business Support Services Market, 2014-2022, Segmentation By Type, Value (USD Billion)
17.7. Middle East Business Support Services Market: Country Analysis
17.7.1. Saudi Arabia Business Support Services Market
17.7.1.1. Saudi Arabia Business Support Services Market, 2014-2022, Value (USD Billion)
17.7.2. Israel Business Support Services Market
17.7.2.1. Israel Business Support Services Market, 2014-2022, Value (USD Billion)
17.7.3. Turkey Business Support Services Market
17.7.3.1. Turkey Business Support Services Market, 2014-2022, Value (USD Billion)
17.7.4. UAE Business Support Services Market
17.7.4.1. UAE Business Support Services Market, 2014-2022, Value (USD Billion)
18. Africa Business Support Services Market
18.1. Africa Business Support Services Market Overview
18.2. Africa, Business Support Services Market, 2018, By Country, Value (USD Billion)
18.3. Africa, Business Support Services Market, 2014-2022, Historic And Forecast, By Country
18.4. Africa, Business Support Services Market, 2014-2022, Growth And Market Share Comparison, By Country
18.5. Africa, Business Support Services Market Metrics
18.5.1. Business Support Services Market Size, Percentage Of GDP, 2014-2022, Africa Countries
18.5.2. Number of Enterprises, Business Support Services Market, Business Support Services Market/Number of Enterprises, 2018, Africa Countries
18.5.3. Number of Employees, Business Support Services Market, Business Support Services Market/Number of Employees, 2018, Africa Countries
18.6. Africa Business Support Services Market, 2014-2022, Segmentation By Type, Value (USD Billion)
18.7. Africa Business Support Services Market: Country Analysis
18.7.1. Egypt Business Support Services Market
18.7.1.1. Egypt Business Support Services Market, 2014-2022, Value (USD Billion)
18.7.2. Nigeria Business Support Services Market
18.7.2.1. Nigeria Business Support Services Market, 2014-2022, Value (USD Billion)
18.7.3. South Africa Business Support Services Market
18.7.3.1. South Africa Business Support Services Market, 2014-2022, Value (USD Billion)
19. Business Support Services Market Competitive Landscape
19.1. Competitive Market Overview
19.2. Market Shares
19.3. Company Profiles
19.3.1. Tata Consultancy Services Limited
19.3.1.1. Company Overview
19.3.1.2. Company Business Support Services Market Structure And Strategy
19.3.1.3. Company Business Support Services Market Products And Services
19.3.1.4. Financial Performance
19.3.2. Hewlett Packard Enterprise Co
19.3.2.1. Company Overview
19.3.2.2. Company Business Support Services Market Structure And Strategy
19.3.2.3. Company Business Support Services Market Products And Services
19.3.2.4. Financial Performance
19.3.3. Genpact Ltd
19.3.3.1. Company Overview
19.3.3.2. Company Business Support Services Market Structure And Strategy
19.3.3.3. Company Business Support Services Market Products And Services
19.3.3.4. Financial Performance
19.3.4. A.T. Kearney
19.3.4.1. Company Overview
19.3.4.2. Company Business Support Services Market Structure And Strategy
19.3.4.3. Company Business Support Services Market Products And Services
19.3.4.4. Financial Performance
19.3.5. Grant Thornton LLP
19.3.5.1. Company Overview
19.3.5.2. Company Business Support Services Market Structure And Strategy
19.3.5.3. Company Business Support Services Market Products And Services
19.3.5.4. Financial Performance
20. Key Mergers And Acquisitions In The Business Support Services Market
21. Market Background: Commercial Services Market
21.1. Commercial Services Market Characteristics
21.2. Commercial Services Market Historic and Forecast, 2014-2022 Growth, By Segment, Value (USD Billion), Global
21.3. Global Commercial Services Market, 2018, By Region, Value (USD Billion)
21.4. Global Commercial Services Market, 2014-2022, Historic And Forecast, By Region
21.5. Global Commercial Services Market, 2014-2022, Segmentation By Type, Value (USD Billion)
22. Recommendations
22.1. Global Business Support Services Market In 2022- Growth Countries
22.2. Global Business Support Services Market In 2022- Growth Segments
22.3. Global Business Support Services Market In 2022- Growth Strategies
23. Appendix
23.1. NAICS Definitions Of Industry Covered In This Report
23.2. Abbreviations
23.3. Currencies
23.4. Research Inquiries
23.5. The Business Research Company
24. Copyright And Disclaimer
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