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Business Support Services Global Market Report 2019

Region:Global

Product Code:5371

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Published On

January 2019

Total pages

300

About the Report

The market for business support services consists of sales of business support services and related goods by entities (organizations, sole traders and partnerships) that provide business support services such as document preparation, telephone call centers, telephone answering, telemarketing bureaus and other contact centers, and private mail centers.

Asia Pacific was the largest region in the global business support services market, accounting for 34% of the market in 2018. North America was the second largest region accounting for 31% of the global business support services market. Africa was the smallest region in the global business support services market.

Telephone call centers have shifted towards Omni channel communication from the traditional model. Omni-channel communication is synchronized operating model in which all of the company's channels are aligned and present a single face to the customer, along with one consistent way of doing business. It allows providers to give customers a more personal feel to resolutions. Customers can get convenient and on-demand service.

Scope of the Report

Products

Document Preparation Services, Telephone Call Centers, Business Service Centers, Collection Agencies, Credit Bureaus, Others - Business Support Services

Companies

Tata Consultancy Services Limited, Hewlett Packard Enterprise Co, Genpact Ltd, A.T. Kearney, Grant Thornton LLP

Table of Contents

1. Executive Summary

2. Report Structure

3. Business Support Services Market Characteristics

3.1. Market Definition

3.2. Key Segmentations

4. Business Support Services Market Product Analysis

4.1. Leading Products/ Services

4.2. Key Features and Differentiators

4.3. Development Products

5. Business Support Services Market Supply Chain

5.1. Supply Chain

5.2. Distribution

5.3. End Customers

6. Business Support Services Market Customer Information

6.1. Customer Preferences

6.2. End Use Market Size and Growth

7. Business Support Services Market Trends And Strategies

8. Business Support Services Market Size And Growth

8.1. Market Size

8.2. Historic Market Growth, Value (USD Billion)

8.2.1. Drivers Of The Market

8.2.2. Restraints On The Market

8.3. Forecast Market Growth, Value (USD Billion)

8.3.1. Drivers Of The Market

8.3.2. Restraints On The Market

9. Business Support Services Market Regional Analysis

9.1. Global Business Support Services Market, 2018, By Region, Value (USD Billion)

9.2. Global Business Support Services Market, 2014-2022, Historic And Forecast, By Region

9.3. Global Business Support Services Market, Growth And Market Share Comparison, By Region

10. Business Support Services Market Segmentation

10.1. Global Business Support Services Market, Segmentation By Type, 2014-2022, Value (USD Billion)

10.1.1. Document Preparation Services

10.1.2. Telephone Call Centers

10.1.3. Business Service Centers

10.1.4. Collection Agencies

10.1.5. Credit Bureaus

10.1.6. Others-Business Support Services

11. Business Support Services Market Metrics

11.1. Business Support Services Market Size, Percentage Of GDP, 2014-2022, Global

11.2. Per Capita Average Business Support Services Market Expenditure, 2014-2022, Global

12. Asia-Pacific Business Support Services Market

12.1. Asia-Pacific Business Support Services Market Overview

12.2. Asia-Pacific, Business Support Services Market, 2018, By Country, Value (USD Billion)

12.3. Asia-Pacific, Business Support Services Market, 2014-2022, Historic And Forecast, By Country

12.4. Asia-Pacific, Business Support Services Market, 2014-2022, Growth And Market Share Comparison, By Country

12.5. Asia-Pacific, Business Support Services Market Metrics

12.5.1. Business Support Services Market Size, Percentage Of GDP, 2014-2022, Asia-Pacific Countries

12.5.2. Number of Enterprises, Business Support Services Market, Business Support Services Market/Number of Enterprises, 2018, Asia-Pacific Countries

12.5.3. Number of Employees, Business Support Services Market, Business Support Services Market/Number of Employees, 2018, Asia-Pacific Countries

12.6. Asia-Pacific Business Support Services Market, 2014-2022, Segmentation By Type, Value (USD Billion)

12.7. Asia-Pacific Business Support Services Market: Country Analysis

12.7.1. China Business Support Services Market

12.7.1.1. China Business Support Services Market Overview

12.7.1.2. China Business Support Services Market, 2014-2022, Value (USD Billion)

12.7.1.3. China Business Support Services Market, 2014-2022, Segmentation By Type, Value (USD Billion)

12.7.2. Australia Business Support Services Market

12.7.2.1. Australia Business Support Services Market, 2014-2022, Value (USD Billion)

12.7.2.2. Australia Business Support Services Market, 2014-2022, Segmentation By Type, Value (USD Billion)

12.7.3. Hong Kong Business Support Services Market

12.7.3.1. Hong Kong Business Support Services Market, 2014-2022, Value (USD Billion)

12.7.4. India Business Support Services Market

12.7.4.1. India Business Support Services Market, 2014-2022, Value (USD Billion)

12.7.4.2. India Business Support Services Market, 2014-2022, Segmentation By Type, Value (USD Billion)

12.7.5. Indonesia Business Support Services Market

12.7.5.1. Indonesia Business Support Services Market, 2014-2022, Value (USD Billion)

12.7.6. Japan Business Support Services Market

12.7.6.1. Japan Business Support Services Market, 2014-2022, Value (USD Billion)

12.7.6.2. Japan Business Support Services Market, 2014-2022, Segmentation By Type, Value (USD Billion)

12.7.7. Malaysia Business Support Services Market

12.7.7.1. Malaysia Business Support Services Market, 2014-2022, Value (USD Billion)

12.7.8. New Zealand Business Support Services Market

12.7.8.1. New Zealand Business Support Services Market, 2014-2022, Value (USD Billion)

12.7.9. Philippines Business Support Services Market

12.7.9.1. Philippines Business Support Services Market, 2014-2022, Value (USD Billion)

12.7.10. Singapore Business Support Services Market

12.7.10.1. Singapore Business Support Services Market, 2014-2022, Value (USD Billion)

12.7.11. South Korea Business Support Services Market

12.7.11.1. South Korea Business Support Services Market, 2014-2022, Value (USD Billion)

12.7.12. Thailand Business Support Services Market

12.7.12.1. Thailand Business Support Services Market, 2014-2022, Value (USD Billion)

12.7.13. Vietnam Business Support Services Market

12.7.13.1. Vietnam Business Support Services Market, 2014-2022, Value (USD Billion)

13. Western Europe Business Support Services Market

13.1. Western Europe Business Support Services Market Overview

13.2. Western Europe, Business Support Services Market, 2018, By Country, Value (USD Billion)

13.3. Western Europe, Business Support Services Market, 2014-2022, Historic And Forecast, By Country

13.4. Western Europe, Business Support Services Market, 2014-2022, Growth And Market Share Comparison, By Country

13.5. Western Europe, Business Support Services Market Metrics

13.5.1. Business Support Services Market Size, Percentage Of GDP, 2014-2022, Western Europe Countries

13.5.2. Number of Enterprises, Business Support Services Market, Business Support Services Market/Number of Enterprises, 2018, Western Europe Countries

13.5.3. Number of Employees, Business Support Services Market, Business Support Services Market/Number of Employees, 2018, Western Europe Countries

13.6. Western Europe Business Support Services Market, 2014-2022, Segmentation By Type, Value (USD Billion)

13.7. Western Europe Business Support Services Market: Country Analysis

13.7.1. Austria Business Support Services Market

13.7.1.1. Austria Business Support Services Market, 2014-2022, Value (USD Billion)

13.7.2. Belgium Business Support Services Market

13.7.2.1. Belgium Business Support Services Market, 2014-2022, Value (USD Billion)

13.7.3. Denmark Business Support Services Market

13.7.3.1. Denmark Business Support Services Market, 2014-2022, Value (USD Billion)

13.7.4. Finland Business Support Services Market

13.7.4.1. Finland Business Support Services Market, 2014-2022, Value (USD Billion)

13.7.5. France Business Support Services Market

13.7.5.1. France Business Support Services Market, 2014-2022, Value (USD Billion)

13.7.5.2. France Business Support Services Market, 2014-2022, Segmentation By Type, Value (USD Billion)

13.7.6. Germany Business Support Services Market

13.7.6.1. Germany Business Support Services Market, 2014-2022, Value (USD Billion)

13.7.6.2. Germany Business Support Services Market, 2014-2022, Segmentation By Type, Value (USD Billion)

13.7.7. Ireland Business Support Services Market

13.7.7.1. Ireland Business Support Services Market, 2014-2022, Value (USD Billion)

13.7.8. Italy Business Support Services Market

13.7.8.1. Italy Business Support Services Market, 2014-2022, Value (USD Billion)

13.7.8.1. Italy Business Support Services Market, 2014-2022, Segmentation By Type, Value (USD Billion)

13.7.9. Netherlands Business Support Services Market

13.7.9.1. Netherlands Business Support Services Market, 2014-2022, Value (USD Billion)

13.7.10. Norway Business Support Services Market

13.7.10.1. Norway Business Support Services Market, 2014-2022, Value (USD Billion)

13.7.11. Portugal Business Support Services Market

13.7.11.1. Portugal Business Support Services Market, 2014-2022, Value (USD Billion)

13.7.12. Spain Business Support Services Market

13.7.12.1. Spain Business Support Services Market, 2014-2022, Value (USD Billion)

13.7.12.2. Spain Business Support Services Market, 2014-2022, Segmentation By Type, Value (USD Billion)

13.7.13. Sweden Business Support Services Market

13.7.13.1. Sweden Business Support Services Market, 2014-2022, Value (USD Billion)

13.7.14. Switzerland Business Support Services Market

13.7.14.1. Switzerland Business Support Services Market2013-2022, Value (USD Billion)

13.7.15. UK Business Support Services Market

13.7.15.1. UK Business Support Services Market, 2014-2022, Value (USD Billion)

13.7.15.2. UK Business Support Services Market, 2014-2022, Segmentation By Type, Value (USD Billion)

14. Eastern Europe Business Support Services Market

14.1. Eastern Europe Business Support Services Market Overview

14.2. Eastern Europe, Business Support Services Market, 2018, By Country, Value (USD Billion)

14.3. Eastern Europe, Business Support Services Market, 2014-2022, Historic And Forecast, By Country

14.4. Eastern Europe, Business Support Services Market, 2014-2022, Growth And Market Share Comparison, By Country

14.5. Eastern Europe, Business Support Services Market Metrics

14.5.1. Business Support Services Market Size, Percentage Of GDP, 2014-2022, Eastern Europe Countries

14.5.2. Number of Enterprises, Business Support Services Market, Business Support Services Market/Number of Enterprises, 2018, Eastern Europe Countries

14.5.3. Number of Employees, Business Support Services Market, Business Support Services Market/Number of Employees, 2018, Eastern Europe Countries

14.6. Eastern Europe Business Support Services Market, 2014-2022, Segmentation By Type, Value (USD Billion)

14.7. Eastern Europe Business Support Services Market: Country Analysis

14.7.1. Czech Republic Business Support Services Market,

14.7.1.1. Czech Republic Business Support Services Market, 2014-2022, Value (USD Billion)

14.7.2. Poland Business Support Services Market

14.7.2.1. Poland Business Support Services Market, 2014-2022, Value (USD Billion)

14.7.3. Romania Business Support Services Market

14.7.3.1. Romania Business Support Services Market, 2014-2022, Value (USD Billion)

14.7.4. Russia Business Support Services Market

14.7.4.1. Russia Business Support Services Market, 2014-2022, Value (USD Billion)

14.7.4.2. Russia Business Support Services Market, 2014-2022, Segmentation By Type, Value (USD Billion)

15. North America Business Support Services Market

15.1. North America Business Support Services Market Overview

15.2. North America, Business Support Services Market, 2018, By Country, Value (USD Billion)

15.3. North America, Business Support Services Market, 2014-2022, Historic And Forecast, By Country

15.4. North America, Business Support Services Market, 2014-2022, Growth And Market Share Comparison, By Country

15.5. North America, Business Support Services Market Metrics

15.5.1. Business Support Services Market Size, Percentage Of GDP, 2014-2022, North America Countries

15.5.2. Number of Enterprises, Business Support Services Market, Business Support Services Market/Number of Enterprises, 2018, North America Countries

15.5.3. Number of Employees, Business Support Services Market, Business Support Services Market/Number of Employees, 2018, North America Countries

15.6. North America Business Support Services Market, 2014-2022, Segmentation By Type, Value (USD Billion)

15.7. North America Business Support Services Market: Country Analysis

15.7.1. Canada Business Support Services Market

15.7.1.1. Canada Business Support Services Market, 2014-2022, Value (USD Billion)

15.7.2. Mexico Business Support Services Market

15.7.2.1. Mexico Business Support Services Market, 2014-2022, Value (USD Billion)

15.7.3. USA Business Support Services Market

15.7.3.1. USA Business Support Services Market Overview

15.7.3.2. USA Business Support Services Market, 2014-2022, Value (USD Billion)

15.7.3.3. USA Business Support Services Market, 2014-2022, Segmentation By Type, Value (USD Billion)

16. South America Business Support Services Market

16.1. South America Business Support Services Market Overview

16.2. South America, Business Support Services Market, 2018, By Country, Value (USD Billion)

16.3. South America, Business Support Services Market, 2014-2022, Historic And Forecast, By Country

16.4. South America, Business Support Services Market, 2014-2022, Growth And Market Share Comparison, By Country

16.5. South America, Business Support Services Market Metrics

16.5.1. Business Support Services Market Size, Percentage Of GDP, 2014-2022, South America Countries

16.5.2. Number of Enterprises, Business Support Services Market, Business Support Services Market/Number of Enterprises, 2018, South America Countries

16.5.3. Number of Employees, Business Support Services Market, Business Support Services Market/Number of Employees, 2018, South America Countries

16.6. South America Business Support Services Market, 2014-2022, Segmentation By Type, Value (USD Billion)

16.7. South America Business Support Services Market: Country Analysis

16.7.1. Argentina Business Support Services Market

16.7.1.1. Argentina Business Support Services Market, 2014-2022, Value (USD Billion)

16.7.2. Brazil Business Support Services Market

16.7.2.1. Brazil Business Support Services Market, 2014-2022, Value (USD Billion)

16.7.2.2. Brazil Business Support Services Market, 2014-2022, Segmentation By Type, Value (USD Billion)

16.7.3. Chile Business Support Services Market

16.7.3.1. Chile Business Support Services Market, 2014-2022, Value (USD Billion)

16.7.4. Colombia Business Support Services Market

16.7.4.1. Colombia Business Support Services Market, 2014-2022, Value (USD Billion)

16.7.5. Peru Business Support Services Market

16.7.5.1. Peru Business Support Services Market, 2014-2022, Value (USD Billion)

16.7.6. Venezuela Business Support Services Market

16.7.6.1. Venezuela Business Support Services Market, 2014-2022, Value (USD Billion)

17. Middle East Business Support Services Market

17.1. Middle East Business Support Services Market Overview

17.2. Middle East, Business Support Services Market, 2018, By Country, Value (USD Billion)

17.3. Middle East, Business Support Services Market, 2014-2022, Historic And Forecast, By Country

17.4. Middle East, Business Support Services Market, 2014-2022, Growth And Market Share Comparison, By Country

17.5. Middle East, Business Support Services Market Metrics

17.5.1. Business Support Services Market Size, Percentage Of GDP, 2014-2022, Middle East Countries

17.5.2. Number of Enterprises, Business Support Services Market, Business Support Services Market/Number of Enterprises, 2018, Middle East Countries

17.5.3. Number of Employees, Business Support Services Market, Business Support Services Market/Number of Employees, 2018, Middle East Countries

17.6. Middle East Business Support Services Market, 2014-2022, Segmentation By Type, Value (USD Billion)

17.7. Middle East Business Support Services Market: Country Analysis

17.7.1. Saudi Arabia Business Support Services Market

17.7.1.1. Saudi Arabia Business Support Services Market, 2014-2022, Value (USD Billion)

17.7.2. Israel Business Support Services Market

17.7.2.1. Israel Business Support Services Market, 2014-2022, Value (USD Billion)

17.7.3. Turkey Business Support Services Market

17.7.3.1. Turkey Business Support Services Market, 2014-2022, Value (USD Billion)

17.7.4. UAE Business Support Services Market

17.7.4.1. UAE Business Support Services Market, 2014-2022, Value (USD Billion)

18. Africa Business Support Services Market

18.1. Africa Business Support Services Market Overview

18.2. Africa, Business Support Services Market, 2018, By Country, Value (USD Billion)

18.3. Africa, Business Support Services Market, 2014-2022, Historic And Forecast, By Country

18.4. Africa, Business Support Services Market, 2014-2022, Growth And Market Share Comparison, By Country

18.5. Africa, Business Support Services Market Metrics

18.5.1. Business Support Services Market Size, Percentage Of GDP, 2014-2022, Africa Countries

18.5.2. Number of Enterprises, Business Support Services Market, Business Support Services Market/Number of Enterprises, 2018, Africa Countries

18.5.3. Number of Employees, Business Support Services Market, Business Support Services Market/Number of Employees, 2018, Africa Countries

18.6. Africa Business Support Services Market, 2014-2022, Segmentation By Type, Value (USD Billion)

18.7. Africa Business Support Services Market: Country Analysis

18.7.1. Egypt Business Support Services Market

18.7.1.1. Egypt Business Support Services Market, 2014-2022, Value (USD Billion)

18.7.2. Nigeria Business Support Services Market

18.7.2.1. Nigeria Business Support Services Market, 2014-2022, Value (USD Billion)

18.7.3. South Africa Business Support Services Market

18.7.3.1. South Africa Business Support Services Market, 2014-2022, Value (USD Billion)

19. Business Support Services Market Competitive Landscape

19.1. Competitive Market Overview

19.2. Market Shares

19.3. Company Profiles

19.3.1. Tata Consultancy Services Limited

19.3.1.1. Company Overview

19.3.1.2. Company Business Support Services Market Structure And Strategy

19.3.1.3. Company Business Support Services Market Products And Services

19.3.1.4. Financial Performance

19.3.2. Hewlett Packard Enterprise Co

19.3.2.1. Company Overview

19.3.2.2. Company Business Support Services Market Structure And Strategy

19.3.2.3. Company Business Support Services Market Products And Services

19.3.2.4. Financial Performance

19.3.3. Genpact Ltd

19.3.3.1. Company Overview

19.3.3.2. Company Business Support Services Market Structure And Strategy

19.3.3.3. Company Business Support Services Market Products And Services

19.3.3.4. Financial Performance

19.3.4. A.T. Kearney

19.3.4.1. Company Overview

19.3.4.2. Company Business Support Services Market Structure And Strategy

19.3.4.3. Company Business Support Services Market Products And Services

19.3.4.4. Financial Performance

19.3.5. Grant Thornton LLP

19.3.5.1. Company Overview

19.3.5.2. Company Business Support Services Market Structure And Strategy

19.3.5.3. Company Business Support Services Market Products And Services

19.3.5.4. Financial Performance

20. Key Mergers And Acquisitions In The Business Support Services Market

21. Market Background: Commercial Services Market

21.1. Commercial Services Market Characteristics

21.2. Commercial Services Market Historic and Forecast, 2014-2022 Growth, By Segment, Value (USD Billion), Global

21.3. Global Commercial Services Market, 2018, By Region, Value (USD Billion)

21.4. Global Commercial Services Market, 2014-2022, Historic And Forecast, By Region

21.5. Global Commercial Services Market, 2014-2022, Segmentation By Type, Value (USD Billion)

22. Recommendations

22.1. Global Business Support Services Market In 2022- Growth Countries

22.2. Global Business Support Services Market In 2022- Growth Segments

22.3. Global Business Support Services Market In 2022- Growth Strategies

23. Appendix

23.1. NAICS Definitions Of Industry Covered In This Report

23.2. Abbreviations

23.3. Currencies

23.4. Research Inquiries

23.5. The Business Research Company

24. Copyright And Disclaimer

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